Your Toronto Senior Care Questions Answered

If you’re just learning about your private home care options, you likely have many questions regarding the types of services available, cost of care, and more. Here to Care for Seniors has compiled the following list of frequently asked questions to help you better understand the private senior care services available in the Toronto area.


 
 

Q: What kind of training do your caregivers receive?

All our caregivers receive an initial orientation training, as well as special training on how to care for Alzheimer’s and dementia patients. We also offer a variety of continuing education programs to help our caregivers stay up to date on best care practices and emerging senior care issues.

Still have questions about your in-home care options in Toronto? Contact the Here to Care for Seniors team today. We’ll be happy to answer any questions you may have. 

Q: How are your caregivers screened?

We go through an extensive selection process when recruiting caregivers. Our screening process includes at least two interviews, a thorough reference check, and a criminal background check (including a vulnerable sectors police clearance check). We also assess individual personalities, which ensures that we hire warm, compassionate, caring, and dependable individuals to join our team.

Q: What kind of services do you provide?

Seeking assistance with your caregiving responsibilities can decrease the weight on your shoulders and lessen the burden of caring for your loved one on your own. Home care and respite can be extremely helpful, and can help provide the extra support that you or your loved one may need. Here to Care for Seniors can provide a wide range of home care services, including: escorting clients to doctors’ visits, medication reminders, nutritional meal preparation, light housekeeping, shopping, running errands, Alzheimer’s care, personal hygiene care and other support services. Please visit our Services page for a full list of what we have to offer.

Q: What if my caregiver is sick and cannot make it to my house?

At Here to Care for Seniors, we are proud of our experienced team of caregivers, and are available to provide service 24 hours per day. If your assigned caregiver is ill, we ask that he or she does not come in to work, so as not to transfer that illness to you or another client. In such instances, we make every effort to provide another team member to meet your home care needs until your original caregiver is able to return to work.

Q: Are your services available in nursing homes or assisted living facilities?

Yes! At Here to Care for Seniors we are committed to providing excellent elder care and companionship to seniors wherever home may be, including assisted living facilities or nursing homes.

Q: Do you require a commitment to a minimum of hours and days a week in order to provide care?

We offer services from 4 hours per visit up to 24 hours per day, including weekends and holidays. There are no long-term contracts to commit to, allowing you to change or completely stop services if your needs or circumstance change.

Q: How quickly can I arrange for service?

We understand that the need for a caregiver can be sudden and urgent. Unlike many providers, we do not choose a caregiver at random to send to your home. We believe it is important to find the right caregiver specific to your needs. As soon as a need arises, give us a call, and we will meet with you to make arrangements for care based on your unique requirements. We advise that you contact us even if you only anticipate a need, or are just exploring the possibilities. We’re here to help, and are always happy to offer you several resources to aid in your decision making with absolutely no obligation to retain our services.

Q: Will I be able to reach a caregiver after hours? If so, how can I contact someone after hours?

Yes! We provide care to clients 24 hrs. a day, 7 days a week, and 365 days a year, and a care coordinator is always on call to assist you at (647) 499-4409. In addition you can fill out our online inquiries form here and a care coordinator will respond to your inquiry soon.

Q: Who can receive in-home care?

Individuals of all ages and with a variety of health care needs can receive in-home care services. If you feel that you or a loved one may benefit from home care, we are only a phone call away. A member of our experienced staff can work with you to determine if home care is right for you.

Q: What are the advantages of home care?

Home health care allows individuals who need some extra help and assistance with activities of daily living (ADLs) such as bathing, grooming, dressing, meal preparation, etc. to receive the care they need in the comfort and familiarity of home instead of having to move into a care facility. Home care also allows family members to maintain close connections with their loved one who is receiving care, and to receive updates on his or her care plan.

Q: What makes Here to Care for Seniors different from other in-home care companies?

We focus on celebrating people’s lives and not just focusing on their ailments. We are a non-medical company, helping people reach their full potential in spite of illness, frailty, or disability. We are registered nurse-owned and supervised, and we hire only experienced caregivers with a passion for helping others. We carefully match our caregivers to each client based on care needs, skills, and personality preferences. For example, if you or your loved one enjoys baking, we match you with a caregiver who also loves to bake. Some individuals prefer a quiet companion, while others would like someone more conversational. Be it baking, gardening, conversation, crafts, or walks in the park, we do our best to assign a perfect caregiver-client match for compatibility and quality assurance.

Our caregivers are specially certified in caring for patients with Alzheimer’s and dementia and we are a Certified Age-Friendly business as well as a Certified Professional consultant on aging (CPCA). To learn even more about what makes Here to Care for Seniors different, visit our About Us page.

Q: Are your caregivers insured and bonded?

Absolutely! Our caregivers are carefully screened, insured, bonded, and are covered for injury by worker’s compensation.

Q: Are your home care services covered through the Ontario Health Insurance Plan (OHIP)?

As a private home care provider, our services are not covered under OHIP. You may be eligible to receive some homecare services through your local Community Care Access Centre (CCAC), but the type and amount of services are limited. Here to Care for Seniors can supplement government-funded services where needed.

Q: What are my payment options for home care services?

There are several payment options for care including:
• Self-funding/personal pay. Care by a personal support worker can be a tax-deductible expense.
• A reverse mortgage can offer tax-free funds for your care expenses.
• Workplace disability insurance coverage can fund those who are eligible, and unable to work.
• A critical illness insurance policy pays a lump sum of non-taxable money to an insured individual who is diagnosed with cancer, a heart attack, stroke, or any of 25 illnesses covered.
• A long-term care insurance policy may cover the costs associated directly with care.
• Every insurance plan has unique features and benefits which can be discussed with your provider.
• There are available provincial government programs that cover some home-care costs, but these are not guaranteed and are very limited.

Q: How much does the service cost?

Every family that we serve receives a customized care plan unique to their needs and budget. Factors that help to determine the exact cost of care include the number of hours of care per week and the level of service needed. Our services are typically billed on an hourly basis, but we also offer flat rates for services such as live-in (24-hr.) care. Give us a call, and we’ll set up a free, no obligation in-home assessment and consultation by a Registered Nurse and Certified Professional Consultant on Aging. Together, we’ll design a custom care plan for you, with the exact rates for the services you need.

Q: In what areas are your services available?

Here to Care for Seniors provides private in-home senior care services in Toronto and the Greater Toronto Area. Visit our Service Area page for a full list of the communities we serve.

Q: Who needs in-home care?

While many individuals are able to access an in-home senior care provider through government services such as the CCAC, there can be lengthy wait times and limited resources made available by the government. Additionally, many people experience an urgent or critical situation that brings the need for home care services to the forefront. In these cases, private home care providers, like Here to Care for Seniors, can help care for seniors quickly and more efficiently. Your loved one might benefit from in-home care if he or she:

• Has sight or hearing impairments
• Needs assistance with transportation due to loss of a driver’s license
• Cannot prepare meals
• Fell or suffered a hip fracture and is rehabilitating
• Recently underwent surgery and is recovering
• Needs helping hands with specific activities such as bathing, transferring, and performing prescribed exercises
• Is living with dementia, Alzheimer’s or Parkinson’s disease
• Has survived a stroke
• Needs assistance managing household tasks such as organizing or decluttering
• Has a primary family caregiver (spouse, child) but needs additional care
• Has been placed on a long-term care waiting list, but needs immediate assistance in the meantime
• Is widowed and is lonely, needing friendly companionship and someone to talk to
• Is alone all day while family members are away at work
• Has recently moved or relocated and had not yet adjusted to his or her new surroundings
• Has increasing difficulty with memory
• Is suffering from depression and cannot initiate tasks or self-care
• Is proactive and wants to ensure his or her stress level remains low and his or her health remains strong
• Is at risk of wandering
• Is losing weight, for no known reason
• Has become increasingly frail
• Is having difficulty with managing medications or needs reminders to take medications

Still have questions about your in-home care options in Toronto? Contact the Here to Care for Seniors team today. We’ll be happy to answer any questions you may have.

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